1. Who we are
Neptune’s Submerge Ltd is the developer and publisher of Ocean Quest VR. We are a company registered in England and Wales (company no. 14215546).
Legal · Last updated 16 October 2026
Ocean Quest VR Privacy Policy
This policy explains how Neptune’s Submerge Ltd handles information connected with Ocean Quest VR.
2. Information handled by Ocean Quest VR
Ocean Quest VR is designed to avoid collecting directly identifying information from learners. Where enabled, limited technical and usage information may be processed to maintain and improve the experience. This can include device type, operating-system version, performance metrics, crash reports and aggregated interaction data.
Website form security
Contact forms use an essential short-lived security cookie, single-use verification tickets and submission limits to reduce automated spam. Temporary hashed network identifiers, hashed email identifiers and duplicate-submission fingerprints support these checks. Security records expire within 30 minutes to one hour and are removed during subsequent verification requests. They are not used for advertising.
Embedded case-study films
Case-study films connect to YouTube only after you choose to load the player. YouTube then receives connection information, such as your IP address, and applies its own privacy terms. You can read the university’s original case study without loading the player.
3. How information is used
Technical and aggregated information may be used to improve performance, accessibility, compatibility and learning-experience design; investigate faults; and understand how activities are used. It is not sold or used for behavioural advertising.
4. Children and educational settings
Ocean Quest is used in supervised learning environments. We apply data-minimisation principles and do not intentionally collect names, email addresses or other directly identifying information from children through the VR experience. Schools and delivery partners remain responsible for their own lawful handling of learner information.
5. Service providers
Authorised technology providers, including platform, hosting, crash-reporting or analytics services, may process limited technical information solely to provide and improve the service. Their handling of information is governed by their agreements and applicable data-protection requirements.
6. Security and retention
We use proportionate technical and organisational safeguards. Technical information is retained only for as long as reasonably required for product operation, support, evaluation or legal obligations.
7. Your rights
Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict the processing of personal information, and to object or complain to the Information Commissioner’s Office.
8. Contact
Questions or requests can be sent to bassel@nsub.co.uk.
Website enquiries and performance
When you contact us through this website, we use your name, organisation, email address and message to respond. Please avoid including personal learner or health information. Enquiries are stored and forwarded to our team, and a confirmation email is attempted.
We measure page views, contact clicks, resource-link activations and clicks to our Google Play listing to understand the website. Link activations do not tell us whether you completed a download, read a guide or installed the app. Analytics sends only the referring site origin rather than its full page address, and page paths exclude query strings. Campaign labels are limited to short text labels. We also collect per-page loading, responsiveness and layout-shift measurements (LCP, INP and CLS), with a mobile or desktop category. Performance measurements exclude names, email addresses, form contents and URL query strings, use no cookies or persistent visitor identifiers, and are retained for up to 90 days.
Browser Do Not Track and Global Privacy Control signals disable this measurement. Campaign information may be kept in session storage for enquiry attribution. Contact bassel@nsub.co.uk with questions or requests.